Details
Medium Description
Summary
Installing current versions of Portfolio to older versions of Jira won't allow user to create a plan and error of Cannot read property 'Deferred' of undefined
Environment
- Systems using Jira 6.3 -> 7.0.x (other versions might also be effected)
- Seems this problem can exist in 2.13.x versions so far (possibly others too)
Steps to Reproduce
- Install Jira 6.4.13
- Use the UPM in Jira to install a compatible version of Jira Agile (6.7.16 in my case)
- Use the UPM in Jira to install Portfolio (2.13.3 in my case)
- create a new plan where you select projects/boards and then click next to view that plan
Expected Results
You should be able to create/see the plan
Actual Results
You can't create that plan
You get an exception like this one right away:
Bummer, something has gone terribly wrong here...
Please try refreshing the page. If the issue continues, please copy and paste the information in the Details button below and send to your Jira Administrator or Atlassian Support.
Show Details
Clicking Show details shows you this:
Cannot read property 'Deferred' of undefined TypeError: Cannot read property 'Deferred' of undefined at Object.createPreDeferred (http://localhost:6413/s/059cb0f695903c22885c6f56561334fc-CDN/en_US63q67d/64028/7/2.13.3/_/download/batch/com.atlassian.jpo:jpo-wr-page-create-plan-scripts/com.atlassian.jpo:jpo-wr-page-create-plan-scripts.js?locale=en-US:2:263273) at i.createTransitionDeferred (http://localhost:6413/s/059cb0f695903c22885c6f56561334fc-CDN/en_US63q67d/64028/7/2.13.3/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-US:24:278928) at i.onNextRequested (http://localhost:6413/s/059cb0f695903c22885c6f56561334fc-CDN/en_US63q67d/64028/7/2.13.3/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-US:24:277419) at i.next (http://localhost:6413/s/059cb0f695903c22885c6f56561334fc-CDN/en_US63q67d/64028/7/2.13.3/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-US:24:276880) at y (http://localhost:6413/s/059cb0f695903c22885c6f56561334fc-CDN/en_US63q67d/64028/7/2.13.3/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-US:95:21985) at v (http://localhost:6413/s/059cb0f695903c22885c6f56561334fc-CDN/en_US63q67d/64028/7/2.13.3/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-US:95:21777) at f (http://localhost:6413/s/059cb0f695903c22885c6f56561334fc-CDN/en_US63q67d/64028/7/2.13.3/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-US:95:19705) at n.c.trigger (http://localhost:6413/s/059cb0f695903c22885c6f56561334fc-CDN/en_US63q67d/64028/7/2.13.3/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-US:95:21670) at Object._triggerMethod (http://localhost:6413/s/059cb0f695903c22885c6f56561334fc-CDN/en_US63q67d/64028/7/2.13.3/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-US:501:7772) at n.triggerMethod (http://localhost:6413/s/059cb0f695903c22885c6f56561334fc-CDN/en_US63q67d/64028/7/2.13.3/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-US:501:21147) =================== === Client Info === =================== User agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.181 Safari/537.36 Local time: Fri May 25 2018 09:55:38 GMT-0500 (CDT) =================== === Plugin Info === =================== Plugin build: 2.13.3 =================== === System Info === =================== Jira Title: 6413 Jira Version: 6.4.13 Agile Version: 6.7.16
Notes
It appears there are several older versions of Jira that are end of life, such as 6.3.x up through 7.1.x that are still listed as compatible for many portfolio versions per Portfolio for Jira - Version history. So this leads customers to have an expectation that their older version of Jira can still use the very latest version of Portfolio, when that does not currently seem to be the case.
Workaround
I found other versions of Portfolio do not seem to have this problem. You could work around this problem by following these steps:
- Uninstall Portfolio from the UPM (Add-ons -> Manage Add-ons). Be sure to remove all 3 Portfolio addons listed there
- Download another version such as 2.2.6 from https://marketplace.atlassian.com/apps/1212136/portfolio-for-jira/version-history
- save this file to your local machine
- In Jira on the manage add-ons page, there is a link to 'Upload add-ons', click this
- select the downloaded package to install this older version of portfolio that works with your version of Jira.